Our organization's central hotline: The Service Desk.

Advice General Proactive management

At AppSys, you as a customer can use our service desk for all your IT problems. Our team of service engineers takes your request, notes it, classifies it and in the best case, gets it fixed immediately.

Not every problem can be solved immediately, of course, which is why we have specialized consultants in-house who call in our service engineers when necessary.

But what are the benefits for your company of using our service desk?

1. Efficient problem resolution.

• Fast incident handling: Our service desk takes a centralized approach to incidents and problems, so they are handled faster.
• Round-the-clock support: All our customers with a 24x7 contract can, as the name suggests, call on our service desk twenty-four hours a day. No matter the day or time, we will help you.

2. Improved productivity

• Less downtime: The downtime of systems and services is minimized because our service desk can quickly address problems, which ultimately leads to increased productivity of your employees.
• Standardized processes: Our service desk works with known processes and procedures within the team. This allows incoming tickets to be managed efficiently.

3. Cost savings

• Prevent upcoming problems: By proactively monitoring and fixing problems as they arise, you prevent larger, costly problems in the longer term.
• This one almost speaks for itself, the cost of managing IT problems within your company goes down, and your IT manager can focus on the core of his job, IT.