More efficiency for CXL with Autotask PSA

Advice General Customers

This week we look back on the Autotask project at our client CXL.

About CXL:

CXL is a contact center specialized in (inbound and outbound) customer care and sales. Furthermore, the company can also be engaged for social media, chat, and administrative activities.

About the project:

CXL has been a customer of AppSys for years. Recently, they indicated that they were experiencing limitations with their ticketing system. In response, AppSys proposed the Autotask PSA software. One of our consultants provided them with a demo, and it quickly became apparent that Autotask addressed the issues they were experiencing with their previous ticketing system.

Over the past few weeks, we have been working on the project. We ensured a smooth transition from the old system to Autotask. Additionally, we also opted for an on-the-go training approach so that internal key users can independently set up flows and further expand them.

The solution in brief:

• Identifying pain points
• Adjusting/adapting current business processes
• Transition from old system to Autotask
• Training key users
• Support

Benefits:

• Better overview and insight
• Increased efficiency
• Automation
• More possibilities